Hello Chandresh,
Actually you can see that there are several sys_popup view records that are configured to only display with specific views OOB. Try opening the following URL on your instance:
https://<yourInstanceName>.service-now.com/sys_ui_view_list.do?sysparm_query=nameLIKEsys_popup
Service Now has not produced any official documentation to instruct our end users on how to configure sys_popup views that display only with particular form views. However following the instructions below you will find a workaround that is well suited to your business requirement.
- Form view specific OOB sys_popup sys_ui_view records use the following naming convention to be identified:
Name: sys_popup,<viewName>
- As an example of how this would work take an OOB instance and navigate to the incident table, there you will find we have a view named "portal". Therefore if you wanted to create a unique sys_popup for the portal view you would name it sys_popup,portal
- You can create your own view record following the convention above. For instructions on how to create a new view please see the link below
View Management - ServiceNow Wiki
- Instead of configuring your new sys_popup view It would be advisable to configure the standard sys_popup view following the directions on the product wiki.
Customizing the Reference Icon - ServiceNow Wiki
- However after you have modified the default sys_popup view navigate to sys_ui_view table and find the record named "sys_popup". Open the record, there you will find a "Form Sections" labelled section, Locate the section record with the heading for the table where you modified the sys_popup view, for instance the "incident" table. Open the "Form Section" record and alter the view from "sys_popup" to "sys_popup,portal". Finally update the record.
- Taking the example above, if you traverse to the incident table in a default list view you will see the default unmodified sys_popup when hovering over the reference icon. However, if you change the list view to "Portal" you will see the modified preview
