Hi Robert,

We have been using ITSM and are in the process of implementing CSM for our non-OIT departments to handle customer service interactions. The wrinkle is that we are trying to implement CSM not for external users, but for the same community we support with ITSM, i.e. our internal LDAP users. I'm curious if you have done something similar, based on your question above. We are trying to figure out how best to do this.

Thanks,

Steve