Hi Rob,

Write table_name.config in application navigator or do this and check all the configurations on the table.

It seem like there is a client script making that field mandatory so check client script tab too.

Mark Correct and Helpful if it helps.

Hi there,

Looking at the UI Policy Actions table to see the individual field configurations from UI Policies is probably easier.

To get there, type sys_ui_policy_action.list into your filter navigator and hit enter, this will bring you to the table list view for UI Policy Actions, which you can then filter down for Table = change_request, and Field name = cmdb_ci as below. 

Assuming your Change Request stuff isn't customized, it is likely this OOB UI policy that is making the Configuration item field mandatory on change requests:

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

Thank you both for your reply.  I was able to make the required change.

If I could ask another question ...  Since this is a small change, I made it manually in Prod.  However, I realize the best practice would be to perform this change in Dev first then promote it to Prod.  Can you direct me to a resource/reference that outlines the steps in promoting such a change (from Dev to Prod)?

Thanks Again    

Thank you.  I will be sure to review it.