How to locate the UI Policy which makes a field Mandatory

[Rob Rhodes]

Hello

I have a question about UI Policies.

I have a field called "Configuration Item" which is located in the "Task" table and has the column name "cmdb_CI". In it's Dictionary Entry, the Mandatory check box is not checked however on the form the field displays as required (see attachments).

I believe this is due to a UI Policy that is setting this field to Mandatory.  However, I have had no luck finding the appropriate UI policy which leads me to believe I am not looking in the right place.

I am currently looking under System UI, UI Policies.  Is there another place I should be looking?  Is there an easier way to identify (or search) for a particular field across UI Policies?

Thanks

[Yousaf]

Hi Rob,

Write table_name.config in application navigator or do this and check all the configurations on the table.

It seem like there is a client script making that field mandatory so check client script tab too.

Mark Correct and Helpful if it helps.

[chrisperry]

Hi there,

Looking at the UI Policy Actions table to see the individual field configurations from UI Policies is probably easier.

To get there, type sys_ui_policy_action.list into your filter navigator and hit enter, this will bring you to the table list view for UI Policy Actions, which you can then filter down for Table = change_request, and Field name = cmdb_ci as below. 

Assuming your Change Request stuff isn't customized, it is likely this OOB UI policy that is making the Configuration item field mandatory on change requests:

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Rob Rhodes]

Thank you both for your reply.  I was able to make the required change.

If I could ask another question ...  Since this is a small change, I made it manually in Prod.  However, I realize the best practice would be to perform this change in Dev first then promote it to Prod.  Can you direct me to a resource/reference that outlines the steps in promoting such a change (from Dev to Prod)?

Thanks Again    

[chrisperry · Accepted solution]

Yes sure thing -- this ServiceNow doc does a good job of explaining update sets and how to use them: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/system-update-sets/concept/update-set-procedures.html

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry