Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2014 01:18 PM
Hi Mark,
You can achieve it simply by adding a condition in your inbound email action like
email.from.indexOf("group_name") !-1
But it will run only in case of mails sent on behalf of group.
Alternatively, you can use a glide record query to check if the user is a member of a particular group/groups.
Here's a thread discussing same : how to see if updated by is member of a group
Thanks,
Mandar
EDIT : You can also use the isMemberOf( 'group_name') functionality provided by service now.