Service Portal - Requested record not found for non roled users.

Hi everyone,

I could use your expertise on this issue that I am having.

What I have done so far:

1. I extended the "Task" table and created a "u_course_enrollment_assistance" task table.
2. Setup a record producer for the "u_course_enrollment_assistance" table.

Non roled users can fill out the form, but when then click on the auto generate message link to view the ticket, the "Ticket Form" page in the Service Portal, displays Requested record not found.

For example: https://<instance>.service-now.com/esp/?id=ticket&table=u_course_enrollment_assistance&sys_id=e1aac8c54fe67200e67c76601310c7ac

I do not experience this issue as an admin.

What I am hoping I won't have to do is give non-roled users (about 250k users) a role, thus increasing our cost.