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09-20-2020 11:18 PM
Hi All,
How to set incident priority from email subject (Inbound Action - Create Incident)?
Please find the below email subject :
Detailed Notification - XXXX- Priority - 2 - High - Moderate- Ticket number - INC00001- Offense ID - 11111
OR Do we need to use use colon separate as like below
Company: XXXX - Priority : 2 - High - Moderate - Ticket number: INC00001 - Offense ID:11111
Please help me to get the subject line format and how to set it priority from subject line also?
Regards,
sruthi
Solved! Go to Solution.