How to set incident priority from email subject (Inbound Action - Create Incident)

sruthig
Tera Expert

Hi All,

How to set incident priority from email subject (Inbound Action - Create Incident)?

Please find the below email subject :

Detailed Notification - XXXX- Priority - 2 - High - Moderate- Ticket number - INC00001- Offense ID - 11111

OR Do we need to use use colon separate as like below

Company: XXXX - Priority : 2 - High - Moderate - Ticket number: INC00001 - Offense ID:11111

Please help me to get the subject line format and how to set it priority from subject line also?

Regards,

sruthi