Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2014 05:39 AM
We want a notification to be send only when the ticket is updated by someone else then the person/s on work notes list.
Is this possible to script with an advanced condition?
What I've been trying without success is the following two examples
if (current.work_notes_list != current.sys_updated_by){
answer = true;
}
OR
if (current.work_notes_list.user_name != current.sys_updated_by){
answer = true;
}
I always get it to return true even if it's updated by the person who is in the "work notes list" field.
Solved! Go to Solution.