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02-11-2020 09:51 AM
Hi JD,
Please try the below updated code, It should work now.
var openby = g_form.getValue('opened_by');
var resolveby = g_form.getValue('resolved_by');
if(resolveby == openby)
{
g_form.setValue('u_firstcallresolution',true);
g_form.setReadOnly('u_firstcallresolution',true);
}
Kindly mark my answer as Correct and Helpful based on the Impact.
Regards,
Chaitanya