JerryJ071847183
Tera Sage

Two conclusions from your issue

 

1) As you may suspect based on the name, the SocketTimeoutException is thrown when a timeout occurs during a read or acceptance message within a socket connection, this means there can be some issue at their end as well while sending the response.

 

 

2) Or your token keeps expiring after certain minute and you havent wrote code to refresh it

 

Check the below links for

1) Whether token has expired ?

https://community.servicenow.com/community?id=community_question&sys_id=c459e6a4db9ee30011762183ca96...

 

2) Refreshing the token

https://community.servicenow.com/community?id=community_question&sys_id=5b544769dbd8dbc01dcaf3231f96...

 

 

Mark my ANSWER as CORRECT and HELPFUL if it helps.