I have the right permissions to the KnowledgeBase. The issue is that when I click on the URL to go straight to the PERMALINK for the Knowledge Article, this is the screen that I see:
It appears that this only occurs because Single Sign-On (SSO) authentication has not occurred yet. I say this, because once I login, then the link takes me directly to the article. How can I overcome this?
Here is the example link I am using:
https://madeupnameofco.service-now.com/kb_view.do?sysparm_article=KB0014675
I also tried without the s in http, but still a NO-GO.
