Thanks Chuck.

Please refer the image below for my requirements.

Below is the email what stock room managers will be receiving and they would like to perform the given actions in the mail.

Fonts in orange color are the actual requirements.

For 1,2,3   and 4 i'm thinking of triggering an email to Service now when they click the 'Link', so that using inbound actions i can execute further actions.

please suggest your thoughts.

Thanks

Yogesh