LOL, I actually don't mind XML, grew up on that stuff.

I typically like the way ServiceNow handles things but the action name thing can be a bit confusing. I'm surprised they don't use a standard list of action names with the ability to add custom action name. Some of the OOB actions names offer functionality that I wasn't aware of, for instance the cancel action name will ignore required fields.

Anyway, I'll get used to it. Thanks for the info.