Case Activity Log getting updated Multiple times
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01-19-2018 03:20 AM
Hi Team,
For me the activity log updating multiple times Due to Business Rules which are running on case one was for Insert and other one was for Update.
Whenever a record was Inserted one update was logging and after that at the time of after SLA attached to the case it was logging the activity log 2nd time,also whenever priority changes on the form the Activity log was getting updated twice, one Update was for Priority change and the other one was for Due Date Change (Whenever Priority changes Due date also will change).
We Can't Drop the BR's, as there were dependencies on the BR"s.
Can Anyone Suggest Any other Way to Resolve this Scenario.
Thanks,
Raj