Hi,

May be I am late in replying this but the info can be useful for the others who are facing this issue. This is because of an OOB Script Include named "KBCategory" which in turn calls another Script include called "KBCategorySNC" where create access for Knowledge Category is provided to only below two categories:

• If the User is a Owner or manager of the Knowledge article OR to anyone who is having the Knowledge Admin role.

To allow access for creation of Knowledge category to other roles as well you need to follow the below steps:

1) Create two new ACL i.e. one with " Write" operation and the other with "Create" operation and provide the Roles for whom you want the access to be provided.

2) Open the below ACL's and comment out the line written in the code i.e."answer=false" and provide the roles here as well in both the ACL. Below are the links for both the ACL:

https://instance.service-now.com/sys_security_acl.do?sys_id=ef94730aff4221003f07ffffffffff84&sysparm...

https://instance.service-now.com/sys_security_acl.do?sys_id=78a4730aff4221003f07ffffffffffa2&sysparm...

Replace the word "instance" with your instance name. This should work for you.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke