Hi Sanjiv,

Thank you for your response.

Once the RITM is approved,an installation guide (its a pdf doc)needs to send to the requester. So that they can read the doc and follow the instructions to install a software.

For that I have followed "https://community.servicenow.com/community?id=community_blog&sys_id=651deea5dbd0dbc01dcaf3231f96196e" in my case its not showing the doc in sent  notification.

Regards,

Saridha.L