Hi Narmi,

Are you sure you have uploaded the image file correctly? What happens if you browse to the url of the image?

https://<YOUR INSTANCE>.service-now.com/images/icons/percentage.gif

Regards,

Niklas

Hi Niklas,

I am unable to reach to the image if I copy paste my instances URL with images link

But if I try to go to the vip image on my instance I am able to see the image. Not sure how to save the image correct and where to save it

https://myinstance/images/icons/vip.gif

Regards,

Narmi

Hello Narmi,

Remove the content from the Value field in the Configure Styles for the field. Make sure your icons are saved on your instance and you are using the correct URL for the image.

Thank You, Everyone I was able to fix this