@LiLi Ivany,

The best way to set up notifications to work in other languages, is to essentially duplicate each notification designed to send to a persona (such as the Caller) whereby you add an additional aspect to the trigger condition of the notification:



So, this checks for the User's language preference (as set by their profile in the portal) this will only send this Japanese version of the notification because their language preference is Japanese. Where-as an English user would need to have the same but with a Language condition of "English" in this example.
- It's also worth highlighting that the body or notification's template would need to be in the respective language, which is another reason to duplicate the notifications in this way

This is not to say you need to do this for every single notification, just the ones you want to have in other languages,

To learn more about this and other similar topics with localization, check our training here


*** IMPORTANT NOTE ***
This method is now outdated and there's no need to duplicate email notifications any more:
- Dynamically translated emails can be done following this,
- Pre-translated email templates using the Localization Framework can be done following this,


Many thanks,
Kind regards