Response from certification@servicenow.com:

"nothing"

Response from training@servicenow.com:

"Thank you for reaching out to ServiceNow Training. We are currently experiencing a high volume of support requests and will respond to you within 3 business days. We appreciate your patience during this time."

Response from Kryterion:

"ServiceNow appears to be experiencing issues with their Madrid Delta exams as well as certification statuses. As a result, we recommend that you wait for ServiceNow to respond to your email regarding this issue. "