Hi Doug,

Thanks for your help. I followed the advise you gave me of using the email.setFrom(address) to override the sender address and it works. I am overriding it based on assignment group so each department that needs a different 'From' email address will have to tell me their assignment groups and I will put the override accordingly. What I did was I wrote a notification email script with a simple if logic that checks the assignment group name and then set the 'From' email address. I don't think I will include the code for the reply-to I think what I will do is whatever 'From' email address each department gives me I will work with our Exchange Outlook Team and ask them to configure those email email addresses to forward to our instance's email address so that when they reply to them the email gets forwarded to the ServiceNow instance' s email address.

Greatly appreciate your help.

Thanks,

Johannes