Hi Shaun,

Thank you very much for you reply. I've tried as you've mentioned above but it returns nothing and when I tried filtering and copy paste query URL from filter it does return correct assets.

https://[my-instance].service-now.com/alm_hardware_list.do?sysparam_query=assigned_toCONTAINSfab1ca0... use^ORState=In Excess

It's working fine with all other users so I'll continue to look into cause of this issue.

Thank you,

Mujtaba