JBark
Tera Expert

Interesting subject, we defined our Business Services at the top level by the Application i.e. SAP. In the SAP BSM, all servers and applications would be related items that either Runs On or Connects To.



IT Services were defined as Infrastructure and Support Groups i.e. Network Gear, UPS and AirCon in the Data Center. Support Groups, Server Support, Network Support, Application Support etc.