Hi Sue,

This is a Read ACL issue. From Fuji onward you need to provide separate access via ACL on the database views. Please find 1.1 in the link Database Views - ServiceNow Wiki .

Also earlier, I have answered similar question in this thread where the issue was because of the Rad ACL. Please refer: Unable to see incident_sla in tables but can see it in reports?

I hope this helps.Please mark correct/helpful based on impact