So, I noticed that your workflow isn't quite what comes out of the box. Last thing I can think of to try before sending to HI support. Update the workflow so it looks like out of the box.
The notify assignee:
The notify assignee manager:
So, I noticed that your workflow isn't quite what comes out of the box. Last thing I can think of to try before sending to HI support. Update the workflow so it looks like out of the box.
The notify assignee:
The notify assignee manager: