Is this reproducible in your dev and test environment?  Have you updated to a new version or patch recently?

Hi Brian,

Thanks for taking interest in my problem. Appreciate your enthusiasm.

You hit the bull's eye. Yes there has been a patch upgrade recently. I checked right away as you mentioned.

However, not sure why would this functionality break. Any suggestions or should I approach HI?

Thanks,

Arnab

If it is reproducible in the other environments I would say Yes go to HI.  I tried searching to see if there where any known issues but I have now found anything for Kingston.  I could be a bug that was introduced by the patch that they do not know about yet.

Hi Brian,

Yes it is same in both Dev and Uat. I have gone for HI incident. Meanwhile workaround has been provided by @Suraj Chauhan in this thread. I will fix it according to the work around but the HI incident is for the client satisfaction.

Thanks a lot for your quick guidance.

Arnab

Did you get a patch recently? This happened to us last week after Kingston patch 12. It was affecting service portal as well as platform searches. We opened a case on HI but after a few days it magically started working again with no fix. I believe it was some kind of caching issue. We are getting the patch for prod next weekend and I expect we will see it again.