Ankush Agrawal
ServiceNow Employee

Hi Ganesh

To access the enhancement number: you can get the output record_id from the step 'Submit Record Producer'. That will map to the sysID of the generated enhancement request. Then you can use the step 'Record Query' and get the respective Enhancement record and further use it to get the Number. 

 

To validate the notification, you can use the step 'Record Query' on the notification aka sys_email table. You can create the query to check the field 'To' there and also one more condition, e.g.: Number of the Enhancement Request.

 

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Best regards
Ankush

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