Darius,

Are you able to add a Description of the email address using this method as well?

In the Email set up for SMTP, you can change the "Email user label" via this method below:

System Mailboxes > Administration > Email Accounts

Find the SMTP one, Change Email user label

However, your method of individual notifications with a from and reply to is great because I can support multiple business units that way.

The challenge is the last time I saw a from as only an email address, it was considered spam (and rightfully so).

To be clear, if you're reading an email in Outlook:

I'd like the text "IT Service Desk" to be changed.   I couldn't find a column associated with the Notifications table that would do that.   Have you had any success?   Thanks in advance!