Hi All,
We are in the process of implementing the standard change functionality into our Servicenow instance.
I have created a workflow for the template process:
We have a rollback function in place so if the approvals reject it should rollback to the new state. The rollback seems to work until it hits the 'Wait for condition: Wait for In Progress State'. When it hits this section the workflow is cancelling and I cannot understand why. I've checked the properties and the 'Max activity count' is set to '200' so the workflow is getting nowhere near this amount.
Any suggestions?
Thanks
Sam
