Hi Snehal,



1. Create one Filed in Task table.


2. Create Schedule job Daily it will run . This scheduled job will calculate the Active tickets age how many days back ticket is created.



Scheduled job:



var gr = new GlideRecord("task");


gr.addEncodedQuery('sys_class_name=incident^ORsys_class_name=problem^ORsys_class_name=sc_req_item');


gr.addActiveQuery();


gr.query();


while (gr.next())


      {


      var currentTime = gs.nowDateTime(); // Get the current date time in users timezone


      var createdOn = gr.sys_created_on.getDisplayValue(); // Task created time in GMT(system default time zone)


      var datedif = gs.dateDiff(createdOn, currentTime,true); // calculate in seconds


      if(datedif<86400)


              {


              gr.u_age = 0;


      }


      else


              {


              gr.u_age = (datedif/86400);


      }


      gr.autoSysFields(false);


      gr.update();


}



Please Hit Correct if this helpful