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10-05-2022 10:55 PM - edited 10-05-2022 11:04 PM
Hi Saurav,
One doubt,
i have attached the script, in that there is a function called "updateChildren" used for resolved logic.
Do you want us to use the same for closed logic as well.
Script:
function updateChildren(fields) {
if (fields.length < 1)
return;
var rec = new GlideRecord("incident");
rec.addQuery("parent_incident", current.sys_id);
rec.addQuery("state", "!=", IncidentState.RESOLVED);
rec.addActiveQuery();
rec.query();
while (rec.next()) {
for (var i = 0; i < fields.length; i++) {
rec[fields[i].name] = fields[i].value;
}
rec.update();
}
}
Advance thanks for the support.