Dear community,
we are trying to use an openframe to show Genesys call center interface.
The initial setup is working fine: We can load within openframe the Genesys call center interface, make phone calls, etc.
But now we would need to capture the events triggered from this openframe into ServiceNow.
Example: When a phone call is received and answered from the call center, an interaction task should be created in ServiceNow.
However, we cannot find specific documentation which could explain how to do this.
Can you please provide help on this?
Thanks in advance for your help.
Regards,
Alex.-
