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11-29-2022 05:53 AM
Hi @George P , another option I've seen customers do is to use the "Related Links" feature to trigger a modal popup list.
Many many years ago sncguru made a page on how to create a record list from a popup here:
https://www.servicenow.com/community/it-service-management-forum/is-there-is-a-way-to-have-glidewind...
Here's an example that follows the same principles and creates a "Related Link" on the incident form to replace the default "Incidents by Same Caller" Related List.
Find out how the related lists builds its list of records.
- Open "System Definition > Relationships"
- Open "Incidents by Same Caller"
As you can see this related list is built by querying the incident table for any record where caller_id is equal to the caller_id of the current record (i.e. parent.caller_id). You will need to re-create the "sysparm_query" parameter of the related list that you want to duplicate.
Create a new "Related Link"
- Click "System Definition > UI Actions"
- Click "New"
- Fill out the form values as follows:
FYI - the GlideDialogWindow API has been replaced with a newer API, the GlideModalV3 - Client. You should probably use the newer API.
Good luck!