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01-13-2023 06:45 AM
I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.
I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.
Can anyone point me in the right direction? I've spent the last couple of hours browsing around and I've drawn a blank. Can't even find any ServiceNow doco that tells you about it!
Many thanks in advance.
Solved! Go to Solution.
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01-13-2023 06:50 AM
I have seen where a reference field was created on the catalog item table (sc_cat_item), this field held the related service offering.
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01-13-2023 06:57 AM
Was that a manual thing? EG someone added that field themselves? Not an OOTB solution?
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01-13-2023 07:31 AM
Yes
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01-16-2023 08:05 AM
Not really what I was after but a good alternative solution. Thanks.
