Rafał Rataj
Tera Contributor

ok in the end it works with @ [sys_id:user_name] message through the API 

 

exactly this way it is stored in the [live_mention] table 

 

if someone needs more detailed steps those are following:

  • An '@' is typed in a mention-integrated text area
  • Fire a request from the REST back end at "/now/v1/form/mention" (not a public api).
  • As more characters are typed after the '@' step 2 is called with more data
  • The REST service checks the permissions of the first 5 active users
  • The REST service returns these first 5 users
  • The mention popup displays the list of the first 5 users
  • The user chooses one of these users
  • An "at mention" readable code is added to the message
  • The message is posted
  • The message is parsed for the at mentioned text
  • A live_message record is created
  • A live_mention record is created
  • The "Broadcast Chat APNS" (f110e602d710020023c84f80de610360) BR on insert for live_mention is fired
  • new GlideLiveMessagePushNotifier().broadcastMentionFromRecord(current) with the new insert is called
  • the at mention user is looked up
  • the at mention user permissions are check
  • a broadcast message is sent
  • The Event manager queues the at mention
  • An entry is made in the sysevent table
  • low-level event batching happens
  • "Activity Stream @Mention Email" or " Live Message Mention" email is sent