Hi @Khasim445  and @Swathi14 

I found an easy solution for this was to leave the widget exactly as it is out of the box, and instead update your request_filter table. Since the widget gets all records based on this request_filter table.

In the platform go to request_filter.list
Set the Service Catalog Request Portal entry so active = false (this hides sc_request entries).
Now modify the Service Catalog Requested Item Portal entry so that the condition shows to users who you want it to show for.

For me this meant removing this part of the condition: