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04-04-2023 07:56 AM
I was able to solve the @mention issue.
var addlComments = "@[" + fd_data.trigger.current.caller_id.sys_id + ":" + fd_data.trigger.current.caller_id.user_name + "]"
A hint to the solution was found here.
You need to use @[sys_id:user_name]
