HI @theRadioMic ,

Yes, it is possible to configure the search list results of Knowledge Articles in Agent Workspace based on the persona or role of the logged in user. This can be achieved by creating personalized search sources and configuring them to return Knowledge Articles based on the user's persona or role.

To create personalized search sources, you can go to the "Search Sources" module in the ServiceNow platform and create a new search source. In the search source configuration, you can define the search criteria to retrieve Knowledge Articles based on the user's persona or role. You can also specify the order in which the search results should be displayed, such as displaying IT Knowledge Articles first for IT Call Center CSRs.

Once you have created the personalized search sources, you can configure Agent Assist to use them instead of the default search sources. This can be done by going to the "Agent Assist" module in the Agent Workspace and configuring the search settings to use the personalised search sources.

Set up Agent Assist 

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Thank you!

Ratnakar