Hi @Chris Dea1,

I believe it is a Record producer as it is creating incidents at the backend.

Please note that GlideRecord queries can show random behaviour on client side and not recommended at all.

It is recommended to use glideAjax to call a script include for GlideRecord query.

Refer the below link for one of the examples-  

https://www.servicenow.com/community/developer-forum/catalog-client-script-via-glideajax-using-scrip...

Please mark this response as correct or helpful.

Regards

Harsimranjeet Singh