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05-19-2023 04:08 AM
Hi @Naveen10 ,
I do not quite understand your requirement. If in incident is assigned to an assignment group, and the assignment group changes, you want to cancel the SLA and create a new SLA whit retroactive start? is that correct understood? If yes, why cancel the first SLA? What will you benefit from cancel the first SLA?
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/