I tried to create some buttons for users to click in the approval email but came across some issues so decided to review the OOTB behaviour.
The 'Approval Request' notification uses the template 'change.itil.approve.role'...
When I open that, I see the following reference: ${mailto:mailto.approval} I know this refers to the mailto.approval Email Template...
When I open the template, all I see is the Subject set to 'Re:${sysapproval} - approve' and Message HTML field only contains 'Click here to approve ${sysapproval}'.
However, when I click the link in an email, it adds a Ref watermark to the email body. I CANNOT figure out how it is doing this. Can anyone shed any light on this please?
