Priority also should display after urgency in esc portal

Shaik Najma
Tera Contributor

4 hours ago

 

Priority also should be displayed after urgency after submitting incident in ESC portal
Can anyone please let me know how can we do this

 

Screenshot 2026-04-03 133334.png

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Anand__99
Kilo Sage

3 hours ago

Hi @Shaik Najma ,

 

To configure this follow the below steps:

Navigate to Standard Ticket -> Standard Ticket Configuration
Tab -> Info Region
Field -> Add or remove fields from "Info fields"

 

If this solves your query mark this as helpful/correct.

 

Thanks

Anand

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