Priority also should display after urgency in esc portal

[Shaik Najma]

Priority also should be displayed after urgency after submitting incident in ESC portal
Can anyone please let me know how can we do this

[Anand__99 · Accepted solution]

Hi @Shaik Najma ,

To configure this follow the below steps:

Navigate to Standard Ticket -> Standard Ticket Configuration
Tab -> Info Region
Field -> Add or remove fields from "Info fields"

If this solves your query mark this as helpful/correct.

Thanks

Anand