Hi Dan, 

The reason we want to skip it is because when users click on the RITM link the order page ends up being somewhat redundant. We would like users to be directed straight to the RITM page and bypass the order page because it adds an extra click for users to get to the RITM page which is the ones they really care about. Users cant add comments from the Order Status page. 

I tried using page routing to set this up but I can't seem to get the RITM Standard Ticket Page to function the same way Requests look when on the Standard Ticket Page. For RITM records it doesn't allow me to add the 'additional details' tab that Requests have where users can see the variable summarizer. It simply doesn't display.