Re: Convert Work Order to Incident

kal123 · ‎11-20-2023

@Donald DJA Thank your the help! If you can help with the script for the incident to automatically close that would be great!! Below is the current contents of the UI Action: "Create Incident" :

var canCreateIncident = false;

if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))

canCreateIncident = current.update();

else

canCreateIncident = true;

if (canCreateIncident) {

var inc = new GlideRecord("incident");

inc.initialize();

inc.caller_id = current.opened_for;

inc.short_description = current.short_description;

if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {

inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);

var incSysId = inc.insert();

if (incSysId) {

var interactionRelatedGR = new GlideRecord("interaction_related_record");

interactionRelatedGR.initialize();

interactionRelatedGR.interaction = current.sys_id;

interactionRelatedGR.document_table = 'incident';

interactionRelatedGR.document_id = incSysId;

interactionRelatedGR.insert();

}

action.openGlideRecord(inc);

new InteractionRelationshipUtil().copyAttachments(current, inc);

}