Thanks for the response @Raksha125 .
I'm learning FSM in my PDI, but I'm unable to access the assignment groups, agents and others in Dispatcher workspace and workspace, I came to know these 

snc.workforce management and fsm.workforce optimizations - are required plugins to access them as they are not available for all the versions or like licensed one. Is there any way to access them to learn FSM

You dont need WFO, and WFO is not available in PDI

You are missing a few configurations
- groups location coverage
- agent work schedule

Setting up your workforce
Setting up Field Service user groups

Thanks for the response @Raksha125 .
In my PDI I'm unable to see the assignment groups and agents in Dispatcher workspace also Assignment groups and agents in workspace Aswell. I came to know to access them we need- com.snc.workforce_management  and com.sn_fsm.workforce_optimization -can't we access the above-mentioned features without these, as they are not available in PDI plugins or those are paid ones? requires licensed version.
To learn the FSM especially these work assignment, agents, dispatchers and maps is there any way to access them if it's not licensed.

Hi @shrikanthG  ,

@Joshua Chen MTL  is absolutely right about plugins. In order to see the details in dispatcher workspace, you need few steps to follow:

1. make sure the demo data is loaded in system related to FSM, if not do it.

2. in order to access dispatcher workspace, you need to impersonate with one of the dispatcher personas as even for admins it doesn't allow.

3. select the assignment group from the list on top left of the dispatcher workspace to see the details

4. in addition, as Joshua rightly said, you need to create agent schedule to see availability on dispatcher workspace. 

Thanks for that..As u suggest I’ve created a user in my ServiceNow instance, assigned all the necessary roles, and impersonated that user. I am now able to access the Dispatcher Workspace and other FSM workspaces.

Next, I want to understand how Predictive Intelligence works in FSM, specifically for inventory management.

My use case is:

• When a Work Order is created, Predictive Intelligence should suggest the required parts/tools automatically.
• The system should help with auto-assigning parts from stock (truck inventory, warehouse, or nearby technician).
• Ideally, it should also recommend the best agent/technician for the job based on parts availability and skills.

Could someone guide me with step-by-step instructions on:

1. How to set up Predictive Intelligence for FSM Work Orders.
2. How to connect it with Inventory Management so parts are auto-suggested.
3. How to extend it for agent assignment.
4. Any tips or examples on how this looks in Dispatcher Workspace.