Thanks for that..As u suggest I’ve created a user in my ServiceNow instance, assigned all the necessary roles, and impersonated that user. I am now able to access the Dispatcher Workspace and other FSM workspaces.

 

Next, I want to understand how Predictive Intelligence works in FSM, specifically for inventory management.

 

My use case is:

 

  • When a Work Order is created, Predictive Intelligence should suggest the required parts/tools automatically.
  • The system should help with auto-assigning parts from stock (truck inventory, warehouse, or nearby technician).
  • Ideally, it should also recommend the best agent/technician for the job based on parts availability and skills.

 

 

Could someone guide me with step-by-step instructions on:

 

  1. How to set up Predictive Intelligence for FSM Work Orders.
  2. How to connect it with Inventory Management so parts are auto-suggested.
  3. How to extend it for agent assignment.
  4. Any tips or examples on how this looks in Dispatcher Workspace.