Hi There,

I tried to re-generate your issue at my end.

This seems to be working for me on OOB instance with 2 different Agents schedule (Agent-A having 24x7 schedule, Agent-B having 12hrs a day schedule).

Say if the work duration is 48 hours:

=> Agent-A would complete in 2 days

=> Agent-B would complete in 4 days

In this setup, there are 2 important thing to pay attention at:

#1: If "Fixed window" is Checked to "True", then window duration should be min 4 days so any Agent A & B both could be assigned.

#2: Window End on the WOT should be "Empty" or after 4 days of Window Start, so that again Agent A & B both could be assigned.

Hope this information helps!

-Manjul