Anish Reghu
Kilo Sage

In ServiceNow, you can tie duplicate requirements together at the control objective level by creating a single control objective that encompasses both requirements. This will allow you to test the requirement once and apply the result to both the policy and regulatory requirement.

To do this, you can follow these steps:

  1. In the Compliance module, go to the Control Objectives tab.

  2. Click the New button to create a new control objective.

  3. In the New Control Objective form, enter a name and description for the control objective that encompasses both the policy and regulatory requirement.

  4. In the Controls related list, add both the policy and regulatory requirement as controls for the control objective.

  5. Click the Submit button to save the control objective.

Now, when you test the control objective, the result will be applied to both the policy and regulatory requirement. This will allow you to test the requirement once and record the result in both the policy and regulatory requirement.

You can also tie duplicate requirements together at the control level by creating a single control that encompasses both requirements. However, this approach may not be as effective as creating a single control objective, as it will not allow you to test the requirement once and apply the result to both the policy and regulatory requirement.

Kindly mark the response as Correct or Helpful if it helps.

Cheers,

Anish