Create Incident from SPLUNK to service now incident table

asoni
Kilo Contributor

Hi All,

My requirement is integrate service now with SPLUNK tool. I have installed Service-now SPLUNK Addon and App in SPLUNK and also able to generate event and alert.

I checked splunk log and found alert post data to service now by using REST API call https://instancename.service-now.com/api/now/import/sn_si_incident_import.

In service now record is created in stage/source table but there is no import set number and this is the issue. Without any import set i can not move data in target table.

Other thing, is it possible to create incident in incident table from SPLUNK Alert? I have downloaded and commited "Splunk-Servicenow Integration" update set from service now store but REST API in SPLUNK is pointing to "sn_si_incident_import." table.

Your help will be much appreciated..

Thanks, Ajit