Verification Rule Setup:

• Go to the policy exception record.

• Open the associated Verification Rule.

• Ensure it has valid conditions and an approver defined (like a group or user).

• Make sure the script logic (if any) returns correct users.

Related Lists:

• Under Verification Approvals, check if any records are created.

• If no records exist, the rule might not be triggering properly.

Background Scheduled Job:

• Normally, approval generation happens synchronously during the workflow, not by a scheduled job.

• However, check System Logs → All for errors related to the exception record.

• Also check Execution Plans or Flow Designer runs tied to the exception record.

Business Rule or Flow Issue:

• Verify if a business rule or Flow Designer flow is supposed to create the approval records.

• If using custom logic, ensure it is not failing silently (check syslog and sys_trigger).